Date: Tue Nov 28, 2006 10:13 pm. By: Andy Hall
On 2006-11-28 19:46:50 +0000, John Beardmore said:
In message , Andy Hall writes On 2006-11-27 22:40:25 +0000, John Beardmore said:
In message , Andy Hall writes On 2006-11-27 01:32:59 +0000, John Beardmore said:
So where's the contract that says what the state will do for A very good question. If they are not going to tell me exactly what I am supposed to be getting for my money, why are they expecting payment for it? Because, all be they ill specified, they are providing you with various services. Whether I want them from that supplier or not? That's certainly the way it is now. Which is very wrong. There is no other transaction where the supplier takes money up front, doesn't tell the customer what he will get for it and then expects the customer to be grateful that he got anything. Apart from most vague bundling deals, ADSL MAX etc, and all the other 'free at the point of use' services supplied by the state.
All of which is mid 20th century bullshit which is way past its sell by date.
Well no - and it blows away your assertion that:
"There is no other transaction where the supplier takes money up front, doesn't tell the customer what he will get for it and then expects the customer to be grateful that he got anything".
Hardly. That's the exact point.
pup' not a service. Did I have a choice of buying from them or not? No, but nor do you know what you bought, despite your assertions that the terms should not be varied.
The issue is over choice of supplier, as has already been explained.
That there is more than one issue has also been explained.
Of course there is more than one issue, there always is.
However, customer choice is the key one from which most of the rest flow.
If the objective is to reduce waste and to make better use of what is used, one can either force people along a particular path against their will or by bullshitting them that it's the "thing to do".
Alternatively, they can be offered a range of solutions from different suppliers, all of which deliver a certain minimum. They can pick between them according to their circumstances and views.
For example, one can buy electricity on price, on customer service, on means of generation, on ethical profile of supplier, etc. and with charging based on different patterns of use.
Personally, I buy at the best price consistent with acceptable service because there are quite a number of suppliers at or close to the optimum for my pattern of use. However, I do look for them to meet a good level of service consistent with what their stated way of handling customer service is. They get two chances and on the third, I will change supplier.
I can fully accept that some people like to pay a little more for so called green electricity and so on. That's fine for them. I don't want to buy on that basis.
There are some people who have an aversion to call centres or the internet, and so on.
Both electricity and rubbish collections are commodity services. I see no reason for rubbish collection not to be offered in the same way.
You don't even know I suspect, what you are being charged for waste, not the full details of the service provided on your behalf. It really doesn't matter. The LA does not *need* to be in the business of collecting money to spend on waste disposal on my behalf. I can sort it out myself, thanks. Possibly. Funny that you can be arsed to do that, but not to toss cans in a sack.
Not really. I would look at price and service offers from a number of suppliers once or twice ay year and then they handle the rest of it.
Well - it seems odd to me unless you have a quite astonishing number of cans !
I am talking about period of operation of an agreement. For example, if I am willing to sign up with a supplier for a two period, I would expect to get better pricing than if I sign up for 6 months.
That is nothing to do with tradition and everything to do with incompetence and unnecessary bureaucracy. No - it's based on tradition and your assumptions. lack of competition is not an assumption, it's a fact. Well - lack of 'free at point of use' competition anyway.
Lack of competition. The concept of free at the point of use is an umbrella terms for wastage, incompetence and inefficiency.
Also for 'access', 'relief of poverty', and 'facilitating change'.
That's waffle.
Yes, F@POU services do distort markets hugely, but maybe sometimes it's worth it ?
I think that the sometimes cases are vanishingly small.
It's entirely reasonable that that concept be extended for all rubbish collection Not really - see above. There is no reason at all why not. Well - I can see one, so your inability to see one doesn't mean none can exist. In this case one would have to scratch around a very long way to come up with a reason as to why there should be a de facto LA monopoly on domestic rubbish collection. My guess is that most people are pretty satisfied with the present set up and really can't be bothered to find a better alternative.
Can't be bothered results in bad service and over payment all round. State run service provision is riddled with it.
Maybe - but do people think it's worth changing ?
It's a question of opening their eyes to how appalling it really is in value for money terms. Why do you think that so much is spent in marketing the status quo?
There will always be a vociferous few, but where as I've met lots of people that want LAs to do better, you are the first one I've met who wants them out of the loop except in a licensing and policing role like they are already.
That's because I think laterally, outside the box and individually.
Let's not leap to conclusions...
I never do.
If there is a way that "most people" want to do aomething, then I will automatically look for an alternative.
Then rant about democracy and claim we should all want it ?
Nope. Everyone is at liberty to look for alternatives. They may not wish to choose them or even to look. However, they cannot then complain about their lot.
in just the same way that other commodity services are purchased. For example, I can buy a mobile phone on a pay-as-you-go basis, or a commitment period. The longer I commit to, the better the deal or product offering. Mobiles are not delivered once a week in trucks. Not is electricity, gas or land lines. Your analogy fails in the ergonomics of delivery. Ergonomics of delivery? What kind of greenspeak is that? Look it up if you're struggling. It's not particularly a green thing so it won't hurt you. Google doesn't reveal anything meaningful. Do you mean some form of wheels to move the dustbin around so that the dustman (sorry refuse collection operative) doesn't put his back out or what? There's an element of that, but it's to do with the design of the whole system, to deliver the best effect, for the least effort and resource.
. and best value for the customer?
Well - if the duplication of provision and road miles are reduced, quite possibly.
Duplication of provision only happens if all suppliers are precise clones. The whole point of market liberalisation of the sector is to proved a range of choices that are not duplicates.
The important thing is tht the customer receives the service that he is paying for.
:) No - that's only AN important thing. There are others. It's the first and most important if customer support is important. Of course, if the approach is going to be one of riding roughshod over that and imposing legal remedies, it probably doesn't matter. Point is that customer support isn't the only thing that's important, and all the development that's gone into the waste industry has been about handling and processing separate streams, not making the customer feel important.
Which is precisely why it is wrong an will fail unless there is choice or compulsion.
But I for one don't want sycophancy from bin men - I want to know that the waste I give them, sorted where appropriate, is disposed of with the minimum practicable environmental impact, even if that's not necessarily the cheapest option.
I don't want sycophancy from anybody. My only requirements in a business transaction are to agree on what is to be done and the price and to then expect that to be delivered.
I would like to pay the bin men and their employer to deal with the disposal problem for me. As far as I am concerned that means with as little use of time on my part as possible. I am not interested in the detail of how they do it - that's what I am paying them to do.
OTOH if you would like to buy a service where part of the agreement is that they do so with minimal environmental impact (perhaps by use of horses and carts for example), then go ahead.